Competition Terms and Conditions

The small print

Item 

 Details 

Promotion Name 

Crystalbrook Collection – “The $1 Reset Reward” Promotion (“Promotion”) 

Promoter 

G.A. GROUP (AUSTRALIA) NO 2 PTY LTD (ABN 32 630 686 181) trading as Crystalbrook Collection Hotels & Resorts (“Promoter”)

Registered Office:

Level 2, 10–14 Waterloo Street
Surry Hills NSW 2010, Australia

Eligible States/Territories 

Entry is open to residents of the following Australian states and territories:
New South Wales (NSW), Victoria (VIC), Queensland (QLD), Western Australia (WA), Northern Territory (NT), Tasmania (TAS)

Excluded jurisdictions: South Australia (SA) and Australian Capital Territory (ACT) residents

Entrants must reside in an eligible jurisdiction at the time of entry and at the time of winner selection. The Promoter reserves the right to request proof of residency at any time

Regulatory Compliance (NSW) 

This Promotion has been notified in accordance with applicable New South Wales trade promotion lottery requirements.

Application No: APP-0016210492
Authority No: TP/04995

This Promotion is conducted as a game of chance. No element of skill plays any role in determining the winner. Participation is subject to all applicable State and Territory trade promotion laws and regulations

Promotion Period 

The Promotion commences at 9:00am AEST on 21 April 2026 and closes at 11:59pm AEST on 6 May 2026 (“Promotional Period”).

All eligible bookings must be completed, confirmed, and fully prepaid within this period to constitute a valid entry. Bookings initiated but not completed within this timeframe will not be eligible

Eligible Entrants 

Entry is open to individuals who satisfy all of the following conditions:

• Are aged 18 years or over at the time of entry
• Are legal residents of an eligible Australian state or territory
• Complete a qualifying booking in accordance with these Terms and Conditions
• Are logged into, or successfully register as, a Crystalbrook Crowd member at the time of booking
• Provide accurate and complete contact details at the time of booking

All eligibility criteria must be satisfied at the time of entry and must remain valid through to prize fulfilment. Failure to meet these requirements may result in disqualification

Ineligible Entrants 

The following persons are not eligible to enter the Promotion:

• Directors, officers, management, employees and contractors of the Promoter
• Suppliers, prize suppliers, associated agencies and companies connected with the Promotion
• Immediate family members of the above, including spouse, de facto partner, parent, child, sibling or any person residing at the same residential address

The Promoter reserves the right to verify the eligibility of any entrant and to disqualify any individual who does not meet these requirements

Entry Method 

Entry into the Promotion is automatic and occurs when an entrant completes a qualifying booking that satisfies all of the following conditions:

• Booking is made during the Promotional Period
• Booking is made under the rate code “Crowd Exclusive – Save up to 30%”
• Booking is made directly via the official Crystalbrook Collection website (www.crystalbrookcollection.com) or via the official call centre
• Booking is fully prepaid at the time of reservation and is non-refundable and non-amendable
• Entrant is logged into or registers as a Crystalbrook Crowd member during the booking process
• Booking is for an eligible room category and valid travel dates as determined by the Promoter

No separate entry form or fee is required. Each qualifying booking constitutes acceptance of these Terms

Excluded Entries 

The following bookings are expressly excluded and will not be deemed valid entries:

• Bookings made through third-party platforms including online travel agents (OTAs), wholesalers or travel agents
• Bookings made using corporate, negotiated, wholesale, crew, staff or industry rates
• Bookings that are not fully prepaid at the time of reservation
• Bookings made outside the Promotional Period
• Bookings that are cancelled, refunded, amended outside eligibility criteria, or otherwise rendered invalid

• Bookings for Sydney Harbour Hotel

The Promoter reserves the right to determine, at its absolute discretion, whether a booking constitutes a valid entry

Maximum Number of Entries 

Each eligible booking will automatically receive one (1) entry into the Promotion, being the daily draw corresponding to the date the booking was made.

Only one (1) entry per eligible booking applies.

There is no limit to the number of entries an individual may receive through multiple eligible bookings; however, each entrant (being a Crystalbrook Crowd member) is eligible to win a maximum of one (1) prize during the Promotional Period.

Where an entrant is selected as a winner more than once, the Promoter reserves the right to award only the first valid winning entry and conduct a redraw for any subsequent selections

Prize Description 

One (1) eligible Crowd booking per day during the Promotional Period will be randomly selected and awarded a refund such that the eligible accommodation charges for that booking is reduced to $1 AUD (“Prize”).

The Prize applies strictly to the accommodation costs component of the booking and does not extend to any ancillary charges or services or incidentals including but not limited to parking, in-room dining, restaurants, bars, Eleme day spa, laundry, housekeeping, damages and beyond.

The selected booking will remain prepaid and non-flexible. The refund will be issued post stay.

The $1 Reset Reward applies strictly to the original qualifying booking only; any additional nights, extensions, or subsequent bookings made after the initial reservation will be treated as separate transactions and are not eligible for inclusion in, or reduction under, the Promotion.

Prize Fulfilment 

The Prize is conditional on the winner completing their booked stay in accordance with their original reservation.

• The winning booking will remain prepaid, non-refundable and non-amendable in line with the original rate conditions
• The accommodation amount paid at the time of booking will not be refunded, reduced or released prior to the stay
• The Prize will be fulfilled only after the stay has been completed, at which point the eligible refund will be processed

If the booking is:
• Cancelled for any reason
• Amended outside of the original booking conditions
• Not utilised (including no-show)

the Prize will be forfeited in full, and no refund will be issued.

Prize Inclusions / Exclusions 

The Prize applies exclusively to eligible accommodation charges and expressly excludes the following:

• Food and beverage charges
• Spa and wellness treatments
• In-room incidentals including minibar, room service and damages
• Third-party charges and services
• Taxes, duties or levies where required by law

All excluded costs remain the sole responsibility of the guest and are not subject to refund under this Promotion

Maximum Prize Value 

The maximum refund available per winning booking is $2,000 AUD.

Where the total eligible accommodation charges are $2,000 AUD or less, the Promoter will refund an amount equal to the eligible accommodation charges less $1 AUD, resulting in a final payable amount of $1 AUD.

Where the total eligible accommodation charges exceed $2,000 AUD, the Promoter will refund $2,000 AUD only, and the entrant remains liable for any remaining balance.

For the avoidance of doubt, entrants are only entitled to a refund of the amount actually paid (less $1 AUD), and no additional amount or difference up to $2,000 AUD will be payable

Total Number of Prizes 

A maximum of sixteen (16) prizes are available, being one (1) prize awarded for each day of the Promotional Period

Total Prize Pool 

The total maximum prize pool value is AUD $32,000, calculated as sixteen (16) prizes at a maximum value of $2,000 AUD each

Draw Method 

Draws will be conducted using a secure electronic random number generator in accordance with the following process:

• All eligible bookings for the relevant day will be collated into a secure electronic database
• Each valid entry will be assigned a unique numerical identifier
• Entries will be validated against eligibility criteria prior to inclusion in the draw
• A winner will be selected at random using an electronic randomisation process

The draw process will be documented and retained for audit and compliance purposes. All valid entries have an equal and independent chance of winning

Draw Timing 

Each daily draw will take place at 10:00am AEST on the next business day following the date on which the eligible booking was made.

Bookings made on weekends or public holidays will be included in a draw conducted on the next business day

Draw Location 

Draws will be conducted at the Promoter’s premises in Surry Hills, NSW, or via a secure electronic draw system under the control and supervision of the Promoter

Winner Notification 

Winners will be notified in writing via email from [email protected] within two (2) business days of the relevant draw.

Notification will be sent to the email address associated with the qualifying booking. The Promoter takes no responsibility for incorrect or incomplete contact details

Public Announcement of Winners 

Where required by law, the winner’s first name and booking reference number will be published on the Promoter’s website at: https://www.crystalbrookcollection.com/competition-tcs

Publication will occur within two (2) business days of winner notification

Prize Claim Period 

Winners must confirm acceptance of the Prize and provide any required verification within 48 hours of notification.

Failure to do so will result in forfeiture of the Prize and a redraw will occur

Redraw Conditions 

A redraw will be conducted if:
• A selected entry is invalid or ineligible
• The booking is cancelled, amended outside eligibility, or otherwise rendered non-compliant
• The winner cannot be contacted using the details provided
• The winner fails to claim the Prize within the required timeframe

Redraws will continue until a valid winner is selected

Unclaimed Prize Draw 

Any unclaimed or forfeited prizes will be redrawn on 22 May 2026 at 10:00am AEST at the same location and using the same method as the original draw.

Winners of the unclaimed prize draw will be notified within two (2) business days

Eligible Travel Dates 

Eligible stay period is 22 April 2026 to 21 April 2027, inclusive.

Bookings are subject to blackout dates, minimum night stays, room type availability and other operational constraints as determined by each participating property

Privacy 

Personal information is collected for the purposes of administering this promotion and will be handled in accordance with the Promoter’s Privacy Policy available at: Privacy Policy | Crystalbrook Collection

General 

The Promoter reserves the right to:

  • Verify the validity of entries;
  • Disqualify any individual who tampers with the entry process;
  • Cancel, suspend or modify the promotion where reasonably required due to circumstances beyond its control.

All decisions by the Promoter are final and no correspondence will be entered into.

This promotion is conducted in accordance with all applicable State and Territory trade promotion laws and regulations.

Terms & Conditions of entry 

  1. Information on how to enter and prize details form part of these terms & conditions (Terms of entry). The Terms must be read in conjunction with the Schedule. The Schedule defines the terminology used in these Terms of entry. Where there is any inconsistency between these Terms and the Schedule, the Schedule prevails. Participation in this Promotion is deemed acceptance of these Terms of entry. 
  2. Entry is open only to legal residents of the Eligible States/Territories who satisfy the Method of entry. Directors, officers, management, employees, suppliers (including prize suppliers) and contractors (and the immediate families of directors, officers, management, employees, suppliers and contractors) of the Promoter and of its related bodies corporate, and of the agencies and companies associated with this Promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step- brother, step-sister or first cousin. 
  3. The Promotion will be conducted during the Promotion period. 
  4. The Prize/s are specified in the Details of prizes section of the Schedule. 
  5. The total prize pool is specified in the Total prize value section of the Schedule. 
  6. Any prize is valued in Australian dollars unless expressly stated to the contrary. 
  7. Prizes involving travel must be taken to coincide with the dates specified in the Details of prizes section of the Schedule or as otherwise specified in the conditions of any third party travel provider. Any changes to the confirmed prize details will be at the expense of the winner(s) and will only be permitted with the prior consent of the Promoter. 
  8. Unless otherwise stated, any travel prize does not include flights, additional accommodation, travel insurance, travel documents, meals, taxes not included in the price of the ticket, transfers, or any other  costs of a personal nature. Compliance with any health, travel insurance, passport or other government requirements is the responsibility of the prize winner. Failure to comply with this will deem the winner’s entry invalid and the entrant will forfeit the prize. The Promoter makes no representation as to the safety, conditions or other issues that may exist as part of the travel or at the destination. 
  9. The Prize travel is subject to availability at the time of booking. The Promoter is not responsible for any cancellation, delay or rescheduling of flights, and any costs incurred as a result (including, without limitation, accommodation costs) will be the sole responsibility of the winner. 
  10. Prize cannot be transferred, exchanged or redeemed for cash. 
  11. Entrants are advised that tax implications may arise from their prize winnings and they should seek independent financial advice prior to acceptance of their prize(s). The Promoter accepts no responsibility for any tax implications that may arise from accepting a prize. Entrants are responsible for any and all expenses that they incur in entering the competition and they will not be reimbursed regardless of whether or not they win the competition. 
  12. The entrants must follow the Method of entry during the Promotion period to enter the Promotion. Failure to do so will result in an invalid entry. The Promoter will not advise an Entrant if their entry is deemed invalid.
  13. The time of entry will be deemed to be the time the entry is received in the Promoter’s booking system. 
  14. Entrants may submit up to the Maximum number of entries (if applicable). 
  15. The Promoter accepts no responsibility for any late, lost, delayed, incomplete, incorrectly submitted, corrupted, illegible or misdirected entries, claims or correspondence whether due to omission, error, alteration, tampering, deletion, theft, destruction, disruption to any communication network or medium, or otherwise including those entries not received by the Promoter for any reason. The Promoter is not liable for any consequences of user error including (without limitation) costs incurred. No correspondence will be entered into. 
  16. The prize(s) will be awarded to the valid entrant(s) drawn randomly in accordance with the Prize draw details. The Promoter may draw additional reserve entries (and record them in order). In the event of an invalid entry or an ineligible entrant, or if the entrant is ineligible to accept the prize, the prize will be awarded to the first reserve entry drawn. If the prize can’t be awarded to the entrant drawn, the promoter will then continue this process until the prize is awarded. 
  17. The winner does not need to be present at the draw unless expressly stated to the contrary. 
  18. The winner(s) will be notified in accordance with the Notification of winners and Notification of unclaimed prize winners (if applicable) sections of the Schedule. Notification to winners will be deemed to have occurred on the later of the time the winner receives actual notification from the Promoter or two business days thereafter. The notification will include details about how the prize(s) can be claimed. 
  19. The Promoter takes no responsibility where it is unable to contact prize winners who have not provided correct or complete contact details. If an entrant’s contact details change during the promotional period, it is the entrant's responsibility to notify the Promoter. A request to modify any entry information should be directed to Promoter. 
  20. It is a condition of accepting any prize that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated. 
  21. The winner(s) name and state/territory of residence will be published in accordance with the Public announcement of winners section of the Schedule (if applicable). 
  22. If the prize(s) has not been claimed by the Unclaimed prize draw time and date and subject to any written directions from a State lottery agency, the Promoter may conduct an Unclaimed prize draw in accordance with the Unclaimed prize draw section of the Schedule (if applicable). In the event the Unclaimed prize draw takes place, the Promoter will attempt to contact the winner(s) of the Unclaimed prize draw in accordance with the Notification of unclaimed prize draw section of the Schedule, and if applicable, the name and State/Territory of residency of any winner(s) of the Unclaimed prize draw will be published in accordance with the section of the Schedule entitled Public announcement of winners from unclaimed prize draw. If a prize is no longer available the promoter may substitute with a prize of higher or equal value subject to any written directions from a regulatory authority. The promoter is not allowed to deduct any administrative costs associated with provision of the prize. 
  23. To the greatest extent permitted by law, the Promoter excludes all warranties, representations or guarantees (Warranties) regarding the Promotion and any prizes, including any Warranties which may have been made in the course of advertising or promoting the Promotion. The conduct of the Promotion or the supply of prizes may involve third parties, and the Promoter makes no Warranties and disclaims all liability in connection with any such third parties, their acts or omissions. By entering the Promotion, an entrant releases and indemnifies the Promoter and its related bodies corporate (including the officers, employees and agents of each) from and against all actions, penalties, liabilities, claims or demands the entrant may have against the Promoter or that the Promoter may incur for any loss or damage which is or may be suffered or sustained as a direct or indirect result of an entrant entering or participating in the Promotion or winning or failing to win a prize, or using or permitting any other person to use the prize, except for any liability which cannot be excluded by law or which would cause any part of this clause to be void or unenforceable. 
  24. If despite the foregoing clause, the Promoter incurs a liability to an entrant under any law which implies a Warranty into these Terms of entry which cannot legally be excluded, the Promoter’s liability in respect of the Promotion is limited, in the Promoter’s discretion, to either resupplying such goods or services as form part of the Promotion, or paying the cost of resupplying those goods or services. 
  25. Without limiting any of the foregoing, in no circumstances will an entrant or the Promoter have any liability to the other for any loss or damage suffered which is indirect or consequential in nature, including without limitation any loss of profit, loss of reputation, loss of goodwill, or loss of business opportunity. 
  26. The Promoter and its associated agencies and companies will not be liable for any delay, damage, or loss in transit of prizes. 
  27. The Promoter may in its absolute discretion not accept a particular entry, may disqualify an entry, or cancel the entire Promotion at any time without giving reasons and without liability to any entrants, subject to any written directions from a regulatory authority. Without limiting this the Promoter reserves the right to verify the validity of entries, prize claims and entrants and to disqualify any entrant who submits an entry or prize claim that is misleading or not in accordance with these Terms of entry or who manipulates or tampers with the entry process. In the event that a winner breaches these Terms of entry, the winner will forfeit the prize in whole and no substitute will be offered. Verification is at the discretion of the Promoter, whose decision is final. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. 
  28. Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash, subject to any written directions from a regulatory authority. Where a prize is unavailable for any reason, the Promoter may substitute the prize for another item of equal or higher value subject to any written directions from a regulatory authority. The Promoter accepts no responsibility for any variation in prize value (including between advertising of the Promotion and receipt of the prize). 
  29. In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability (or that of a third party involved with the Promotion) to proceed with the Promotion on the dates and in the manner described in these Terms of entry, including but not limited to vandalism, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter’s obligations in respect of the Promotion will be suspended for the duration of the event and, in addition, the Promoter may in its absolute discretion cancel the promotion and recommence it from the start on the same conditions, subject to approval of the relevant authorities. 
  30. All entries become the property of the Promoter. As a condition of entering into this Promotion, entrants agree to assign all their rights in and to their entry and any related content to the Promoter, including any copyright or other intellectual property rights in the entry and related content. Without limiting this, the Promoter may use entry content for any and all purposes including commercial purposes. You warrant that entry content is original, lawful and not misleading and that the Promoter’s use of such content will not infringe the rights of any third parties. The Promoter has no obligation to credit you as the author of any content submitted and may otherwise do any acts or omissions which would otherwise constitute an infringement of any moral rights you may have as an author of content. 
  31. Entrants consent to the Promoter using the personal information provided in connection with this promotion for the purposes of facilitating the conduct of the promotion and awarding any prizes, including to third parties involved in the promotion and any relevant authorities. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter including third parties may, for an indefinite period, unless otherwise advised, use the private information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. 
  32. The collection and disclosure of personal information provided in connection with this promotion will be handled in accordance with the Promoter's Privacy statement which adheres to the Privacy Act 1988 (cth) and Australian Privacy Principles. 
  33. The Promotion and these Terms of entry will be governed by the law of the State or Territory in which the Promoter ordinarily resides. Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion. 
  34. Facebook, YouTube or Instagram may be used to advertise or promote the Promotion. By entering the Promotion, entrants agree that the Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, YouTube or Instagram; and to release Facebook, YouTube or Instagram from all liability in relation to this Promotion. Any questions, comments or complaints regarding the Promotion should be directed to the Promoter and not Facebook, YouTube or Instagram. 

$1 Reset Reward Winners

A selection of guests who chose to pause — and were rewarded for it.

  • Tina B. – QLD
  • Bharat N.  – QLD
  • David N. – NSW
  • Shanelle T. – QLD
  • Jenny N. – QLD
  • An-janette W. – QLD
  • Charlie S. – QLD
  • Julianne P. – NSW
  • Trisha S. – NT