We’re Cash-free

Crystalbrook Collection became the first Australian hospitality company to go completely cash-free across its luxury hotels, resorts, spas, restaurants and bars. 

The initiative was launched on 1 July 2020 as part of Crystalbrook’s heightened hygiene measures to assist with limiting contact during COVID-19. To ensure the health and safety of guests and staff, Crystalbrook now only accepts card payment.

Why? What’s so harmful about a banknote? Here're a few reasons (deep breath): E. coli, Vibrio spp., Salmonella spp., and about 26,000 other bacteria call the average banknote home. 

The Australian Government Department of Health also recommends card payments instead of cash for hygiene best practice. 

Concerned about check-in and check-out? No worries. Crystalbrook Collection has paperless and contactless check-in and check-out via our Crystalbrook app, complimentary face masks, and various deep cleaning measures to keep guests safe.