Our Story

We enjoy modern living through attitude, design, technology and our passion for a better world.
We’re Cash-free! As part of our Mindfully Safe heightened hygiene measures, please note we no longer accept cash as payment (Debit and all major credit cards remain very welcome).
Why? What’s so harmful about a banknote? Here're a few reasons (deep breath): E. coli, Vibrio spp., Salmonella spp., and about 26,000 other bacteria call the average banknote home.
The Australian Government Department of Health also recommends tap and go instead of cash for hygiene best practice.
We call this #responsibleluxury.
We embrace environmental change to enhance, not compromise, the quality of our guest experiences.
Sure, there's a comfy bed and room service, but we go beyond just amenities and accommodations (although ours are really quite extraordinary).
Like siblings, each hotel and resort share many similarities, but each is also unique and maintains its own personality. We applaud individuality.
It's your choice.
Live in the moment with Riley. Be allured by Little Albion. Get to know our thoughtful, arty one, Bailey. Let your hair down with the wild child, Flynn. Escape to nature with Byron. Or, be culturally connected with Kingsley

Conservation and Sustainability

Leaving our planet a better place is something close to us. We have a no-plastic-straws policy (obviously) and work with a variety of partners to harness solar energy and use recycled and biodegradable materials (even our coat hangers had a former life). We’re also a Founding Citizen of Great Barrier Reef, a brilliant cause you need to be a part of.

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Keeping It Local

Taking the ‘locally sourced’ concept one step further, this hotel group farms its own beef (yes, seriously). All beef comes directly from Crystalbrook Station, three hours inland from Cairns, Australia. Our chefs are also great mates with the local produce farmers, ensuring fantastic, fresh fruit and veg.

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Social Impact

We’re all in this together, and we believe in supporting the community we work and live in, from engaging the local workforce to sponsoring education and work programs for young indigenous Australians.

Crystalbrook Careers

Working 9 to 5 (unless you're on the late shift)

View our job openings

We’re growing in Australia. Fast. And we need some truly outstanding talent to join our positive rebellion. If you’re passionate about people and service, we’d love to hear from you.

Contact Us

Surry Hills House
Level 2, 10-14 Waterloo Street
Surry Hills, NSW 2010
General enquiries -
[email protected]
Marketing and media enquiries -
[email protected]
Sales enquiries -
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HR enquiries -
[email protected]

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